Rules of the Workplace
Posted: Wed Aug 29, 2007 7:46 pm
NEW RULE AT WORK!!
If you are leaving the phone for a personal unscheduled purpose, sign out on break and reduce your scheduled break time.
Here's how each agent can improve:
Know when your break time and lunch time is scheduled for each day.
If you end a call within two minutes of your scheduled time off, sign-off appropriately to break or lunch.
Return promptly - for example, if you go to lunch at 11:58 , return at 12:58. If you break at 10:13, return at 10:28.
We have had some agents taking their full break in addition to taking several additional breaks ([b]rest-room[b], coffee, personal calls, etc.) Excessive breaking is a form of call avoidance which harms the overall efficiency of the business and affects all agents. If you are leaving the phone for a personal unscheduled purpose, sign out on break and reduce your scheduled break time.
Excessively long breaks violate our attendance policy.
I would think that my call center supervisor would understand the importance of being able to 'go when you gotta go' seeing as how he's an older man and I can hold my bladder better than him, but this is just fkn rediculous. No coffee, no bathroom breaks make cranky call center reps.
Afk, watching Office Space.
If you are leaving the phone for a personal unscheduled purpose, sign out on break and reduce your scheduled break time.
Here's how each agent can improve:
Know when your break time and lunch time is scheduled for each day.
If you end a call within two minutes of your scheduled time off, sign-off appropriately to break or lunch.
Return promptly - for example, if you go to lunch at 11:58 , return at 12:58. If you break at 10:13, return at 10:28.
We have had some agents taking their full break in addition to taking several additional breaks ([b]rest-room[b], coffee, personal calls, etc.) Excessive breaking is a form of call avoidance which harms the overall efficiency of the business and affects all agents. If you are leaving the phone for a personal unscheduled purpose, sign out on break and reduce your scheduled break time.
Excessively long breaks violate our attendance policy.
I would think that my call center supervisor would understand the importance of being able to 'go when you gotta go' seeing as how he's an older man and I can hold my bladder better than him, but this is just fkn rediculous. No coffee, no bathroom breaks make cranky call center reps.
Afk, watching Office Space.