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Rules of the Workplace http://eden.gley.net/viewtopic.php?f=27&t=832	Page 1 of 1

Author:	Scorsese [ Wed Aug 29, 2007 7:46 pm ]
Post subject:	Rules of the Workplace
NEW RULE AT WORK!! If you are leaving the phone for a personal unscheduled purpose, sign out on break and reduce your scheduled break time. Here's how each agent can improve: Know when your break time and lunch time is scheduled for each day. If you end a call within two minutes of your scheduled time off, sign-off appropriately to break or lunch. Return promptly - for example, if you go to lunch at 11:58 , return at 12:58. If you break at 10:13, return at 10:28. We have had some agents taking their full break in addition to taking several additional breaks ([b]rest-room[b], coffee, personal calls, etc.) Excessive breaking is a form of call avoidance which harms the overall efficiency of the business and affects all agents. If you are leaving the phone for a personal unscheduled purpose, sign out on break and reduce your scheduled break time. Excessively long breaks violate our attendance policy. I would think that my call center supervisor would understand the importance of being able to 'go when you gotta go' seeing as how he's an older man and I can hold my bladder better than him, but this is just fkn rediculous. No coffee, no bathroom breaks make cranky call center reps. Afk, watching Office Space.

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